Our IoT platform Operational Services (OpS) portfolio is a cornerstone capability for managing the quality, availability and reliability of our clients' IoT services and infrastructure. Often customers create or buy an IoT platform without having realized all potential implications on the operational framework required to operate a distributed, hybrid system. We help our clients to define their needs with regards to required operational services as well as resources and infrastructure, and to implement and run their IoT operations with our support. 

Using our established and proven OpS capabilities, we help reducing the downtime of our clients' IoT systems and proactively decrease the number of logged incidents. We provide a flexible, scalable solution powered by multi-disciplinary professionals. The service is lean, focused and interlocked with our clients' business objectives, allowing them to concentrate on their business tasks while we concentrate on IoT operations.

OpS enables our clients to realize the full value of their IoT services investments and deliver this value to their customers. OpS drives outcomes focused on the quality and consistency needed to deliver IoT services to agreed upon service levels. We manage incident and change activity to help minimize the business impact of service disruptions and ensure that the planned benefits of change activity are realized with minimum risk, mandated controls and proper authorization.

Our OpS portfolio includes (but is not limited to):

• Release and deployment management
• Availability management with outage minimization
• Service level management 
• Incident management
• Capacity management